FEC Mutual Incident Reporting
We place great value on collective responsibility, transparency and proactive risk mitigation. FEC Mutual Members can now report any circumstance that may give rise to a claim to our Managers' dedicated team, via our online incident reporting platform.
Please complete the Incident Form below as soon as practicable following any circumstance that may give rise to a claim.
If you are at all uncertain on how and when to complete this Incident Form, please contact our Mutual Managers at Tower Insurance Brokers on 01253 542926, or email claims@towerinsurancebrokers.co.uk
Please rest assured that all incident reports are treated by our Mutual Managers with the utmost confidentiality and privacy.
Incident Form
File a Complaint
While we strive to provide a first-class service, we recognise that there may be occasions when concerns or dissatisfaction arise. If you find yourself in a situation where you need to file a complaint, we want to assure you that we are committed to resolving matters promptly and efficiently. Completing the form allows us to understand your situation comprehensively. Your feedback is invaluable in helping us improve our services and ensures that your concerns are addressed with the attention they deserve.